Psychological safety is particularly important for teams that manage service reliability. The vulnerability that comes with mitigating failures in production requires principles of trust, transparency, and inclusion that can only come from cultures that minimize harm and enable empowerment.
Cultivating this kind of culture requires leaders to think proactively about how to build processes and systems that enable teams to be healthy, productive, and effective, while being adequately prepared for situations when failure inevitably happens.
We’ll review the cultural consequences of chronic issues and the strategies we can use as leaders to align with our shared goal of building excellent teams. We’ll touch upon themes of privilege, power, and accountability.
NOTE: I'm also fine with the title being:
Psychologically Safe Reliability Management
Psychologically Safety for Reliability Teams
Lesley Cordero is currently a Staff Software Engineer, Tech Lead at The New York Times. She has spent the majority of her career on edtech teams as an engineer, including Google for Education and other edtech startups.In her current role, she is focused on observability, shared platforms, and building excellent teams by setting reliability vision & strategy across The Times, improving our obse...